What Are You Looking For?
Free delivery in Toronto on all order above $39+ *click for details.
Free delivery in Toronto on all order above $39+ *click for details.

Delivery

At HappyPets Pantry, we are pleased to offer delivery services to customers within select postal codes in downtown Toronto. Please review our delivery policy to understand our delivery process and the specific areas we serve.

Delivery Area:

  • We currently deliver to the following downtown Toronto postal codes: 
  • M4W, M4X, M4Y, M5A, M5B, M5C, M5E.

Order Processing and Delivery Time:

  • Once you place an order for delivery, our team will process it promptly. Orders are typically processed within 1 to 3 business days.
  • Delivery timeframes may vary depending on factors such as order volume, traffic conditions, and weather conditions. We strive to deliver your order within 1 to 2 business days after the order has been processed.
  • Please note that delivery times may be subject to delays during peak seasons or unforeseen circumstances. We appreciate your understanding and patience in such situations.

Delivery Fees:

  • We offer a flat-rate delivery fee for orders within our specified delivery area. The delivery fee will be calculated at checkout based on your delivery address.
  • Orders above a certain order total may qualify for free delivery. The specific threshold for free delivery will be mentioned on our website or during the checkout process.

Delivery Process:

  • Our delivery team will ensure that your order is carefully packed and ready for delivery.
  • We will contact you to confirm the delivery date and time slot once your order is ready for dispatch.
  • On the scheduled delivery day, our delivery team will deliver your order to the provided delivery address.
  • If you are unavailable to receive the delivery, please inform us in advance or provide specific delivery instructions to leave the package at a secure location.
  • Please note that we cannot be held responsible for any loss or damage to the package after it has been delivered as per your instructions.

Delivery Restrictions:

  • We only deliver to the specified downtown Toronto postal codes mentioned above. If your delivery address falls outside this area, we apologize for any inconvenience caused and encourage you to visit our store in person or explore alternative delivery options.
  • We reserve the right to refuse or cancel a delivery order if the delivery address is outside our specified delivery area or if any other delivery restrictions apply.

Store Pickup Policy:

  1. Order Placement: Orders can be placed online through our website (put store address in delivery).

  2. Availability: Items eligible for store pickup will be indicated on the product page.

  3. Notification: You will receive an email or text notification when your order is ready for pickup.

  4. Pickup Time: Please pick up your order during store hours within 7 days of notification.

  5. Identification: Bring a valid ID and your order confirmation for pickup.

  6. Contact: For assistance or questions, contact our customer service team.

If you have any questions or require further assistance regarding our delivery policy, please contact our customer service team. We are here to help ensure a smooth and satisfactory delivery experience for you and your furry friends.

Please note that this delivery policy is subject to change without prior notice. For the most up-to-date information regarding our delivery services and any updates to the delivery area, please refer to our website or contact our customer service team.

Thank you for choosing HappyPets Pantry!